CMC FlexCollect®: The Industry's Pioneering Adaptive Collections Service
CMC FlexCollect is a unique adaptive collections service that enables lenders to deploy completely synchronized collections offers, contacts, and treatments. FlexCollect managed service solutions include:
Managed Service Solution |
Description |
Benefit |
Comprehensive full channel collections dialogue |
Synchronizes the entire collections dialogue, including offers, treatments, and communications |
|
Web-based self service collections solution |
Enables customer self-service 7x24 Easily extensible to full channel dialogue (Synch) |
|
Intuitive collector desktop leveraging full channel collections dialogue |
Accelerates agent productivity and increases yield by giving agents access to the entire customer dialogue |
|
CMC’s managed service solution for pre-delinquent accounts |
Provides complex decisioning, customized workflows and comprehensive visibility needed to fully address loan modification challenges |
CMC delivers FlexCollect as a comprehensive, managed service solution so clients gain rapid access to outsized ROI results without up-front capital expense or changes to their existing collections technology infrastructure. Clients can immediately leverage an enterprise-class platform and infrastructure that is fully supported by CMC's expert operations and development staff. By gaining access to services that are already in production, clients can quickly deploy new channels, programs, or strategies with minimal effort.
All CMC solutions are built on a series of core components that encompass CMC's unique intellectual property, including the FlexCenterSM, FlexSiteSM, FlexStationSM (for Agents), FlexPortSM and the FlexConnectSM interface management system.
