FlexCollect® Web: Weaving Self-Service into Your Collections Strategy
FlexCollect Web delivers a web-based solution that allows debtors to bring their account current or enroll in a longer-term payment program, whenever is convenient for them. Collections organizations that have not yet effectively implemented a self-service collections-capable option can do so without the headaches associated with integrating underlying systems or taxing internal staff.
With FlexCollect Web, organizations that aren’t collecting enough from the web channel (perhaps fielding only a simple "pay here" site) can leverage a powerful way to deploy and manage individualized program offers that greatly increase yield. Lenders use FlexCollect Web to provide offers and treatments to customers that may be slow or resistant to agent, letter, IVR communications; they also use it as an easy and effective mechanism to avoid the cost of wasted touches to prompt sloppy payers.
FlexCollect Web is extensible to FlexCollect Synch and FlexCollect Agent, providing a backbone for fulfilling offers delivered via email, text, IVR, letter, or agent channels. FlexCollect Web leverages the core components of the platform—FlexCenterSM, FlexSiteSM, FlexConnectSM, FlexStationSM, and FlexPortSM—to provide clients with premier collections solutions.